Acquiring a customer is one thing, while retaining them is an entirely different task altogether. It requires a strong customer support team that can provide a pleasant experience to the customer, which, in turn, would help retain them. So, how can you create a strong customer support channel and provide a delightful customer experience? This can be done in two ways. First – by having a unified omnichannel system. And second, by building a customer support and sales team consisting of CX professionals who are empathetic, who put themselves in the customer’s shoes, understand their problem deeply, and provide quick solutions.
While you can go the traditional way to hire CX professionals, we recommend you checking out VOIZ, an online platform dedicated to helping connect businesses with the right CX professionals. VOIZ provides a new-age way of hiring CX professionals and managing them online for the duration of the project.
What is VOIZ?
VOIZ is aremote CX marketplace that helps connect businesses to remote freelance CX agents and contact centers. And not just hiring, with VOIZ you can also manage the agents throughout the project. Be it customer support process or telesales, VOIZ has the best-suited CX talent.
How does it work?
Businesses post their CX requirements on VOIZ platform, describing various requirements such as the team size, skill set and level, language proficiency, and process type.. They can then either build their team in a DIY way through individual screening and hiring processes, or outsource their CX to handpicked ready teams. The teams are curated by VOIZ’s contact centres, guaranteeing high-quality professionals.
Why choose VOIZ?
VOIZ is an excellent platform for businesses and professionals looking for a job in the CX domain. Here’s a look at the benefits from each perspective.
From a business owner’s perspective:
- Easily build your CX team.
Build your CX team in three easy steps. Post a job requirement – shortlist individuals/select team – hire.
- Hire people for customer support and telesales.
- Build your team for voice, email, or text support.
- Single platform for all customer support and sales team requirements.
- In-built workforce management platform, communicate and collaborate with your team, provide training, etc., using the VOIZ platform.
From a job seeker’s perspective:
- Easily find job opportunities in CX sales and support.
Find job listings similar to other career websites and job boards.
- Upload details.
Provide details such as your resume, job experience, and contact information that will help businesses better evaluate you.
Once you have found a desirable job position, simply apply.
- Get selected after evaluation.
Businesses will evaluate you based on various metrics, and once you’ve cleared all the stages, you’ll be selected.
The best part is that all the processes are carried out remotely, meaning that you can apply for a job and even work from the comfort of your home. You will have a unified dashboard to see various metrics, such as your performance, attendance, training dates, and many more. In a nutshell, the project delivery, too, happens through VOIZ.
Key features of VOIZ
Some of the key features that make VOIZ a pinnacle in the remote workforce platform domain are:
- AI-powered platform.
- 100K CX professionals to choose from.
- Curated for homegrown business owners and service providers.
- Professionals can provide CX services in English, Hindi, Marathi, Bengali, and several more regional languages.
- Professionals have experience in multiple sectors ranging from Banking and finance to e-Commerce, telecom, and many more. Thus, irrespective of the sector, businesses can easily find their CX employees.
- A single platform providing an end-to-end solution for CX needs.
- Intuitive UI.
VOIZ is the one-stop destination for everything CX, whether you are an employer or a job seeker. Sign up today to experience the VOIZ advantage and forget all your worries.